Once we receive your garment for service, you will receive an email confirmation from us. Please wait patiently – when your repair is complete, we will inform you again by email about the repair cost and package shipment. It is not possible to continuously check the status of your repair or tell you in advance exactly when the repair will be completed. We send repaired products back as cash-on-delivery packages via GLS to your address or to a pickup point (specify in the service form).
Service
We only accept Tilak products for service.
We do not repair other brands, including those made with GORE-TEX material, because each manufacturer uses different seam sealing technology, different tape, and laminates at different temperatures, etc.
We do not provide cleaning, washing, and waterproofing services – all of this can be handled at home. More information can be found here.
We only accept washed and properly dried garments for service and reserve the right to refuse repair of items that:
- are not washed,
- are significantly worn or too old,
- are heavily soiled from use or substances (e.g., glue, oils, paints, etc.),
- show defects caused by improper, insufficient, or no customer maintenance (e.g., material delamination – separation of individual layers, worn adhesive, etc.),
- can no longer be repaired (e.g., older generation GORE-TEX Paclite, tape delamination on Ogre model). All of this can be verified in advance by email – please send your inquiry and quality photos to servis@tilak.cz.
Service workshop status information:
Delivery time:
60–90 days
Suspension of repair acceptance:
we are currently accepting repairs without limitation
How to send garments for service:
Wash the garment according to instructions and dry it thoroughly.
Download the service form and fill it out completely. Don't forget to include contact information. If you don't have printing facilities, write out the service form completely on paper. If you're sending multiple garments, fill out a separate form for each item.
Service form (PDF)Pack the garment, attach the service form, and send it to our address, or deliver it personally to Tilak company stores in Šumperk or Prague.
Tilak a.s. – service
Žerotínova 628/81
Šumperk 787 01
tel.: +420 733 530 634
(intended only for shipping companies, this is not a phone number for inquiries)
e-mail: servis@tilak.cz
tel.: +420 588 003 064
(phone number for service-related inquiries)
Do not send packages to pickup points – we are not able to collect them.
Use any carrier for delivery except Zásilkovna (Packeta).
How to pack garments?
Not like this: wrapped with tape in plastic – difficult to access the package and risks damaging the contents.
Like this: in a box, envelope, or transport bag with free space so the package can be safely opened.
Approximate price list:
Zipper replacement: approx. 700–1000 CZK
Hole repair: approx. 400–800 CZK
Tape lamination: approx. 700–1500 CZK
Sleeve shortening for products purchased from our retailers: approx. 300 CZK (products purchased on e-shop www.tilak.cz and Tilak company stores – free)
Average repair cost is around 500–1000 CZK, rarely does the price exceed 1500 CZK.
The price list serves only as a guide. Each order is always priced individually according to the scope of repair performed, duration, and material consumption. The final price is always available only after the repair is completed.
